We know how important it is for you to receive your goods promptly and efficiently and this is why we aim to dispatch all orders either same day or next working day. All orders to the UK are sent by either City Link the UK's leading Premium Express Delivery Company or by 1st Class Royal Mail (dependent on size). Once the courier has collected your order from us you should receive it next working day, (note couriers do not deliver on Weekends or Bank Holidays) for remote areas such as the Scottish Highlands or Offshore Islands it takes approximately 2-3 working days.
PRICES
UK Mainland Postage & Packing
This is priced at £6.95 on all orders.
**FREE DELIVERY ON ALL ORDERS OVER £100 TO THE UK MAINLAND**
**(Based on Value of Products before VAT and Delivery, Up to 20kg in weight)**
IF YOU ORDER IS OVER 20KG IN WEIGHT, WE MAY CONTACT YOU TO OBTAIN EXTRA MONIES FOR POSTAGE CHARGES.
Scottish Highlands
This is priced at £10.50 on all orders.
Channel Islands, Isle of Man, Scottish Islands and Isle of Wight
This is priced at £15.50 on all orders up to 10kg.
N. Ireland
This is priced at £18.00 on all order up to 10kg.
Republic of Ireland
This is priced at £22.00 on all orders up to 10kg.
Please note that if your order is particularly heavy we reserve the right to charge extra as our courier service charges are dependent on weight. If you wish to clarify any charges before ordering please contact us.
Europe and United States
Please note that we are unable to ship flammable goods to these destinations and all other destinations around the World.
IMPORTANT NOTE
The vast majority of our customers will be in England, Wales South & Central Scotland, and the delivery charges are £6.50 per order.
If your delivery postcode is listed below as in the Scottish Highlands Mainland or Scottish Islands, Channel Islands and the Isle of Man then you must choose the correct Delivery Zone from the drop down menu on the checkout page.
Below is a list of postcodes for each zone:
ENGLAND, WALES, SOUTH & CENTRAL SCOTLAND
· All England & Wales Postcodes
· All AB
· All DD
· All DG
· All EH
· All FK
· All G
All IV1 – IV2
· All KY
· All KA (Excluding KA27 & KA28 which are Scottish Islands)
· All ML
· PA1 – PA19
· PH1 - PH18
· All TD
SCOTTISH HIGHLANDS MAINLAND
· IV3 – IV40, IV52 – IV54, IV63
· KW1 - KW14
· PA20 – PA40
· PH19 - PH40, PH60
SCOTTISH ISLANDS, ISLE OF MAN, CHANNEL ISLANDS
· All HS
· IV41 - IV51, IV55 - IV56
· KA27, KA28
· KW15 - KW17
· PA41, PA42 - PA49, PA60 - PA78 · PH41 - PH44
· All ZE
If you fail to select the correct delivery area then we have the right to charge an additional amount for the correct delivery area.
PLEASE ALSO NOTE
2 attempts at delivery will be made. If the order has to be returned to us due to a failed delivery then a further delivery fee applies. Please make sure all boxes are there before signing. If you have missed your delivery, please contact City Link directly to arrange collection within 3 days of being carded to arrange to collect before it is returned to us.
You can telephone us on 01273 326981.
Undeliverable Orders
Orders that have been correctly dispatched to the shipping address as supplied by the customer and which are subsequently returned to us, as undeliverable, are subject to a maximum refund of the value of the goods and not the shipping costs. The customer is also required to make any further payment for re-shipment should this be required.
Cancellation of Orders
If you are a UK 93 Westbourne Street Hove . BN3 5FA. All items returned must be unused and in the original packaging and in saleable condition. The exception to this rule is paint made especially from a colour code or matched to a sample. All returns should be sent using an insured postal service.
Faulty Products
We do our best to ensure that your order is supplied correctly, if in the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement as soon as possible. All original goods must be returned within 14 days of receipt.
